I think that a lot of us are familiar with Etsy in that we know that it is there and have a general idea of what it is. I’ve purchased scarves and a few other pre-made things that are ready to ship as soon as you’ve paid, but I avoided buying anything custom that would have to be made. I don’t know why, but it always made me slightly uneasy. However, that changes now! This post is my advice and experience with ordering from an Etsy shop, and hopefully it can help answer some questions!
I decided to take the plunge on a custom made item from Etsy for a tulle skirt! I’ve been thinking about getting one for well over two years now, and the off the rack skirts aren’t much cheaper than custom made. I’ve seen countless people in Facebook groups and blog posts buy cheap tulle skirts, and then witnessed the resulting work of finding an a-line skirt or something appropriate to wear under it, and didn’t want to have to go through all of that work.
SugarBerryCo is the store that I decided to go with- her work looked beautiful in pictures, it was a very competitive price, and while there weren’t a ton of reviews, they were all glowing. I don’t believe in only working with established retailers- how do you get to being established if no one will take a chance on you? The reviews that are there all addressed the questions that I had, so I thought that it was a sign to take this chance!
Here is my own PSA: review your items on Etsy! I don’t have an Etsy store but I think we can all appreciate that most Etsy stores are small businesses that rely on word of mouth and reviews to bring in more business. If you have an amazing experience with someone, share that!! We are far more likely to share about a negative experience than a positive one- let’s change that!
Etsy has a messaging system. Use it and ask any questions you may have about the item/service before purchasing anything! Jeanette was absolutely fantastic, and answered a few questions for me. Nothing crazy (mostly about lengths) but it made me feel confident in my choice to order from her and went a long way. Take your time to be an informed customer and think through any questions you may have throughout the whole process- garment/item details, options, shipping, refunds, styling, whatever have you. Many Etsy stores don’t offer refunds unless something is actually defective, and there is no point to wasting the store’s time and your money when you could have asked a few questions and saved everyone. Jeanette actually messaged me to check in on a few things, and I am so freaking impressed. She went out of her way to ask me a few questions and confirm before making the skirt, and I felt like her number one priority as a customer!
When a store goes out of their way to take care of you, take note of that. SugarBerryCo could not have given me a better experience- Jeanette keep in touch with me throughout the entire process, it was made in four days (over a weekend, no less), and was in my hands in seven days of ordering. And in addition to this, she sent a gorgeous thank you note, a care sheet for my skirt, and a sample of the tulle and the liner for me to try any cleaning products on beforehand. An actual sample to make sure that I don’t do anything permanent to my skirt. This literally blew me away. I immediately told three of my coworkers about the store and then proceeded to tell several other people via Messenger- you don’t get attention like this when buying a car, let alone a skirt. Appreciate it when it comes and take note!!
All in all, this experience has more than exceeded my expectations. My only frustration is that I had to wait to review the skirt on Etsy for 10 days! I ordered it well ahead of time for Barre After Hours in September to ensure that I would have it in time, but it came far faster than I expected, is exactly what I want, with more attention paid to me than I knew was possible. Although I know that it largely depends on the shop, I think that doing your homework on Etsy can help you find exactly what you need!
Look out for my styling post for the skirt closer to Barre After Hours in September!
Have you ordered anything from Etsy? What has your experience been?